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Privacy Policy

This privacy policy sets out how Wilkins (Henley) Ltd uses and protects any information that you provide when using this website.

Wilkins (Henley) Ltd is committed to ensuring that your privacy is protected. If you are asked to provide information by which you can be identified then it will only be used in accordance with this privacy statement.

Wilkins (Henley) Ltd may change this policy from time to time by updating this page. You should check this page before providing any new information to ensure that you are happy with any changes. These updates will not retroactively affect any data that you previously provided while using this site without informing you of these changes.

This policy was last updated on 10th May 2021.

Our contact details

Company name:
Wilkins (Henley) Ltd.

Postal address:
100 Cardiff Road, Reading, Berkshire, RG1 8HW

Contact number:
+44 (0) 1491 572 037

Email address:
moving@wilkinsremovals.co.uk

Company website:
wilkinsremovals.co.uk

Collection of general data and information

This website collects a series of general data and information when transmitting a website. This general data and information are stored in the server log files. We may collect this information about visitors to this site:

  • the browser types and versions used
  • the operating system used by the accessing system
  • the website from which an accessing system reaches our website (referrers)
  • the date and time of access to the site
  • the Internet protocol address (IP address) of the accessing system
  • any other similar data and information that may be used in the event of attacks on our information technology systems.

This information is not used to draw any conclusions about the user. This information is needed to deliver the content of our website correctly, optimize the content of our website as well and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

The anonymous data of the server log files are stored separately from all personal data provided by a user.

Contact forms

This website contains forms that enable a quick direct communication with Wilkins (Henley) Ltd. If a user contacts Wilkins (Henley) Ltd by email or via a contact form, the personal data transmitted by the user are automatically stored. This information is transmitted voluntarily by a user and is stored for the purpose of processing or contacting the user. This data will not be shared with third parties. The uses of this information are clearly displayed to the user where the information is submitted.

Some information requested on these contact forms is mandatory. These mandatory fields are required to fulfil the intended purpose of the form. If you are not comfortable submitting all of the information requested by the form then please get in contact using our contact details on this page. Please be aware that we will probably ask for this information in subsequent communications.

Accessing and updating your personal information

If you would like to access, or have us remove, any identifiable personal data that we have collected on you please get in contact with us using the contact details outlined on this page. We will aim to comply with your wishes as soon as possible unless we have to keep that information for legitimate business or legal reasons.

We do maintain backups of our information to protect it from accidental or malicious deletion. We cannot ensure that your information will be fully removed from these backups as that would compromise their integrity.

Cookie policy

This website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie is stored. This allows visited Internet sites and servers to differentiate the individual browser of the users from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified using the unique cookie ID.

Through the use of cookies, the Wilkins (Henley) Ltd can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimised with the user in mind. Cookies allow us, as previously mentioned, to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

Users may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the user deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Google Analytics

On this website, the Wilkins (Henley) Ltd has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimisation of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the user is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyse the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the user. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyse the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the user will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the user, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the user. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the user, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The user may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the user. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the user has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the user must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the user is later deleted, formatted, or newly installed, then the user must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the user or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following link https://www.google.com/analytics/.

Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

 

This privacy policy was based off of a template provided by DG Datenschutz and edited by Red Balloon Design on behalf of Wilkins (Henley) Ltd.