Frequently Asked Questions

Yes, at Wilkins Removals, we offer bespoke packing solutions tailored to your specific needs during residential or house removals in Berkshire and beyond. Our services range from full packing, where our experts handle everything, to partial packing for items like glassware or books.

We use versatile packaging materials suitable for all sizes and fragility levels, ensuring each item remains undamaged during transport.

Our comprehensive approach includes: assessing items, packing, and clearly labelling boxes for ease of unpacking. Whether it’s for local domestic removals or international moves, we provide a hands-off experience, allowing you to focus on other aspects of your move. Please see our Professional Packing page for more.

Each move we undertake comes with a minimum liability cover of £25,000 as standard. Should the contents that we are moving exceed that amount further liability cover can easily be arranged prior to the move. This covers any contents of boxes that we have packed and all of your furniture/pictures/paintings. Please note that boxes that the client has packed can only be insured for total loss only as we cannot guarantee the way in which they have been packed. We also as standard provide insurance for the building we are working in against accidental damage.

When specifically asked to work on a Saturday or Sunday we would, however this can be a more expensive option compared to a standard Monday – Friday move.

We offer our removals and domestic storage services in Reading, Henley-on-Thames, Marlow, Wokingham, Goring-on-Thames, Oxfordshire, Berkshire, and beyond.

Our range of services includes home removals, commercial removals, domestic storage, and specialised removals such as art and piano transport, catering to both residential and commercial clients in these areas.

Yes. If you choose our company to undertake your move with you packing your personal belongings, we would provide you with all the packing materials required to adequately pack. We offer an extensive array of high-quality packing materials, catering to all types of home and domestic removals in Reading, Berkshire and beyond:

• Wrapping Paper
• Wardrobe Cartons for the Hanging Clothes
• Branded Boxes
• Branded Packing Tape
• Specialised Crates
• Eco-Friendly Options
• Art Protection

For information on prices and stock availability, please contact our office via email or phone.

Yes, we sell a wide range of packing materials to cover any eventuality. Please email or call our office for prices and availability of stock.

Here at Wilkins we have an extensive knowledge of moving all types of pianos from small uprights to concert grand pianos. We have not come across one so far that we cannot move . . .

As a separate side to our company, we do undertake the movements of fine artwork locally and internationally.

We ensure the safety of your artwork through:

• Expert Handling: Our staff, skilled in residential and house removals, are fully trained in the delicate handling of fine art.
• Tailored Solutions: Each art piece, regardless of its size or value, receives bespoke care, from assessment to secure transportation.
• Safe Labelling and Transport: We meticulously label and track each artwork, ensuring its safety throughout the relocation process.
• Experience in High-Value Items: As a leading local removal company in Oxfordshire & Berkshire, we frequently handle special requests for moving high-value fine art with the utmost professionalism and care.

From small vans to articulated lorries, our vehicles are purpose-built for our company and your domestic storage requirements. We ensure the protection of items and safe transfer and delivery to new locations, offering our home removals services in various areas in Berkshire & Oxfordshire such as Reading, Henley-on-Thames, Marlow, Wokingham, Goring-on-Thames, and more.

Yes, Wilkins Removals provides both short-term and long-term storage options in our secure facility in Berkshire, suitable for various needs ranging from 2 days to 5 years. We cater to bespoke requirements for furniture and domestic storage in Reading and beyond. Explore our Reading warehouse services for more details.

Short-term storage: Containers for temporary needs, accessible with 1 weeks’ notice. Domestic storage for your belongings while you find a new place to live, renovate, move or rent.

Long-term storage: Ideal for downsizing, overseas deployment, or storing seasonal items and business inventory. Our containers are available in different sizes and are designed for different storage needs, ensuring the highest security and environmental protection for your belongings.

We are a team of experts in removals, with decades of experience in packing, moving, and storing. Our family-run business takes pride in offering personable and reliable removals and storage services in Oxfordshire, Berkshire and more, delivered with the utmost professionalism and high standards by our dedicated team

• Training in manual handling, packing techniques, and safe loading.
• Emphasis on protecting floors, walls, doorways, and driveways during home removals.
• Adherence to health and safety standards.
• Special care for fragile or specialist items, including pianos, grandfather clocks, and barometers.
• Commitment to protecting furniture and items throughout the home move.

If it is in your intention to move house in the near future, it is highly advisable to contact us and arrange an appointment for one of our representatives to assess your requirements, even if you do not know exactly where you are moving to, we will still be able to provide you with the general cost to move. This will allow you then to budget accordingly and allocate enough time for your actual physical move. It is very common for the move to actually take longer than anticipated by our clients. So if you are planning on moving now would be the right time to seek our professional advice as to costs and method.

If you have a dispute that we cannot resolve, you are more than welcome to contact:

Furniture and Home Improvement Ombudsman
Premier House
First Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD

T: 0333 241 3209

W: www.fhio.org

E: info@fhio.org

Yes, as professional business, we have a fully comprehensive GDPR policy which is available in many formats and fully available by request. Oliver J Miles is our Data Controller. As a possible client and or a client, you are fully entitled to request all the information that we have processed and you are able to request that we do not contact you with marketing information. We do not share the information we have processed with anyone outside our company whatsoever. By providing your information to us initially, you will be providing us (Wilkins) with your authorisation to utilise only in the process of creating an initial appointment between us, providing you with our quote and hopefully the subsequent contract between us and you. Should you have any queries regarding our GDPR, please contact Oliver J Miles.

Yes, as a member of the BAR, we provide domestic moving clients with an APG Scheme for clients moving in the UK.

To qualify as a bona fide claim, the following criteria MUST all be satisfied in full:

• At the date of the advance payment, the failed Member MUST have been a member of a current BAR APG Scheme AND
• The Contract to move the goods MUST be between a private individual and the failed Member AND
• The Contract MUST be for the relocation of household furniture and effects as part of a transfer of residence AND
• The payment MUST have been made direct to the failed Member by cheque, debit card or cash

Payments by credit card ARE NOT covered as the customer will have recourse against the credit card company under the Consumer Credit Act.

In the event of a claim, a decision will be made by the APG Scheme Trust to either:

Fulfil the contract OR reimburse the advance payment.

For all enquiries, or to make a claim, please email: APGScheme@bar.co.uk